uChoose Rewards FAQ’s
GENERAL QUESTIONS
What is uChoose Rewards?
uChoose Rewards is a rewards program where you earn points for using your Northfield Bank Visa Debit Card. Points can be redeemed for merchandise, tickets, travel, or cash rewards.
How much does it cost to participate?
There is no cost. Membership in uChoose Rewards is absolutely free for Northfield Bank Debit cardholders.
How do I register for uChoose Rewards?
To begin earning points, you must first register your Visa debit card at uchooserewards.com. Once you register one card you can link other cards to your uChoose Rewards account and pool your points.
EARNING POINTS
Where can I earn points?
You earn points most everywhere your card is accepted.
How do I earn points?
You will earn 1 point for every $2 spent. Earn even more points when you use your Visa debit card at the participating retailers listed at uchooserewards.com.
Do my purchases made with Apple Pay®, Samsung Pay® or Google Pay™ count towards my reward points?
Yes! Purchases made with Apple Pay, Samsung Pay or Google Pay will still be included in your rewards.
REDEEM AND MANAGE POINTS
Where can I view my point activity?
You can access the history of your point activity by accessing your uChoose Rewards account at uchooserewards.com.
When can I redeem my points?
It can take up to 60 days for your points to be credited to your account. You must accumulate 1,500 points before you can redeem your points.
What can I redeem my points for?
It’s your choice! You can choose from millions of options, whether you prefer products, travel experiences, activities, event tickets, cash back, gift cards, or more!
How do I receive cash back?
Cash back can be in the form of an automatic deposit into your checking account.
Is there a minimum cash back amount I can redeem?
There is a $25.00 minimum amount (2,500 points) for redeeming cash back to your checking account.
What if I shopped at a participating retailer, but my points aren’t showing up?
It can take up to 60 days for transactions to appear on the Point Details page on the uChoose Rewards site. If points from a qualified transaction do not appear after 60 days, contact a uChoose Rewards Specialist at service@uchooserewards.com.
When I redeem for a product, can I ship my redemption to an address other than the one Northfield Bank has on file for me?
Yes – you will have the opportunity to change the address for your redemptions as long as the address is located in the United States.
Can I return my redemption item, and if yes, how do I do it?
Some redemption items can be returned and some cannot. To understand the various redemption policies and processes, please review the Terms and Conditions.
LINKING CARDS, SHARING POINTS AND MORE
How do I add another card to my uChoose Rewards account?
To link another card to your account, login to the uChoose Rewards site, go to the Profile Menu and select “Link Account”. You will then be prompted to enter the card number of the other account you would like to link. Please note that once accounts are linked, that action cannot be undone.
Can I share points with family members?
Yes, all cards within the same account automatically earn points together. In addition, if you or a family member have multiple accounts with Northfield Bank, you can link them together to earn points faster.
What will happen to my points if my card is lost or stolen?
If your card is lost or chosen, instead of logging into your uChoose account, you will need to register your new card number like a new user. Once you register your new card number, the system will automatically recognize that it is associated to your uChoose account and you will still have access to your points earned.
I got a new card with a new expiration date and/or security code on the back, do I need to re-register for uChoose Rewards?
No, you will only re-register your new card if you get a new card number.
PROGRAM RULES AND MORE
Will my points expire?
Points will expire 3 years from the end of the month in which they were posted.
How do I change my password?
Access your uChoose account at uchooserewards.com and select My Account from the Profile menu.
Are business accounts eligible for the uChoose Rewards program?
Yes! Business accounts that have an Northfield Bank Visa debit card are eligible.
Can I access the uChoose Rewards site on my tablet or mobile device?
Yes! You can use your mobile device or tablet browser for accessing your account.
What if I have another question?
If you have other questions not answered here, contact a uChoose Rewards Specialist at service@uchooserewards.com. You can also contact Northfield Bank at (833) 301-NFBK or customerservice@eNorthfield.com.
